go888's Privacy Policy

go888 is a secure and reliable online gaming platform. This Privacy Policy ("Policy") applies to all individuals ("users" or "you") who use go888's website and related services. This Policy describes how go888 collects, stores, uses, and in certain cases shares your personal information with third parties.

By using go888's website or services, you are considered to have accepted the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

go888 collects only the information necessary to provide its services to users. The categories of information collected are detailed below:

Personally Identifiable Information

• Full name, date of birth, and information related to a national identity card or equivalent identity document
• Address and contact details (email address)
• Mobile number (required for payment verification)
• Other information voluntarily provided at the time of account registration

Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account numbers (not the full number — only the portion required for verification)
• Deposit and withdrawal amounts and transaction history
• Bonus and promotional offer activity

Technical & Usage Information

• IP address, browser type and version
• Device type and operating system
• Time spent on the website, pages visited, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity and preferences

go888 collects user information in the following ways:

• Directly provided information: Information you provide directly during account registration, login, payment transactions, or support communications.
• Automatically collected information: Information collected automatically through cookies, log files, and similar technologies when you visit our website.
• From payment processors: Information required for transaction verification from mobile financial service providers such as bKash, Nagad, Rocket, or Upay.
• Third-party services: Information collected from trusted partners involved in fraud prevention or identity verification processes.

go888 uses the collected information for the following purposes:

Service Delivery & Operations

• To create, verify, and manage accounts
• To process deposits, withdrawals, and other financial transactions
• To provide bonuses, promotions, and rewards
• To personalise the gaming experience

Security & Quality Assurance

• To ensure account security and prevent unauthorised access
• To prevent fraud, money laundering, and other illegal activities
• To carry out age verification and enforce responsible gaming policies
• To comply with regulatory and legal obligations

Communication & Support

• To provide customer support via 24/7 live chat and email
• To send important notifications related to accounts or transactions
• To send promotional information with your consent

Service Improvement

• To analyse user behaviour and improve service quality
• To identify and resolve technical issues
• To conduct research and analysis for developing new features and services

go888 does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service providers: With trusted partners who assist in delivering core services such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, cybersecurity, and fraud prevention — only the information necessary for the service is shared.
• Legal obligations: Information may be disclosed in response to a court order, a lawful request from a government authority, or as required by applicable law.
• Business transfers: In the event of a partial or full sale, merger, or transfer of go888's business, assets, or shares, user information may be transferred. You will be notified in advance in such cases.
• Disclosure with consent: Information may be shared for any purpose where you have given explicit consent.

go888 follows industry-standard technical and organisational measures to protect your information. Our security framework includes:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Data storage protection: Information stored in our databases is kept in encrypted form and secured by access control systems.
• Access controls: Only authorised personnel have access to the information needed to fulfil their specific responsibilities. All access is logged and monitored.
• Fraud monitoring: Automated systems operate around the clock to detect suspicious activity.
• Security audits: Security assessments of our systems and processes are conducted on a regular basis.

Please note that no method of transmitting information over the internet is 100% secure. go888 is committed to providing the highest level of protection, but a complete security guarantee is not possible. Keeping your account password confidential and reporting any suspicious activity to us promptly is part of your responsibility.

go888 uses cookies and similar technologies to enhance the user experience and ensure the functionality of the service.

Types of Cookies

• Essential cookies: Required for the basic functionality of the website, login sessions, and security features. The service cannot function properly without these.
• Functional cookies: Used to remember your preferences, language settings, and login information so you do not have to configure them each time.
• Analytical cookies: Used to understand how users interact with our website and to improve the service.

Most browsers allow you to disable cookies. However, disabling cookies may cause certain website features to not work correctly and may limit your service experience.

go888 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by legal obligations.

• Active account data: For the entire duration that the account remains active.
• Transaction records: Records related to financial transactions are retained for the period required under applicable law.
• Closed account data: Even after an account is closed, certain information may be retained for legal, regulatory, or dispute resolution purposes.
• Marketing data: Until you withdraw your consent or the purpose is fulfilled.

Once the retention period ends, information is securely and permanently deleted or anonymised so that no individual can be identified from it.

go888 users have the following rights regarding their personal information:

• Right of access: The right to know what information go888 holds about you and to receive a copy of it.
• Right to rectification: The right to request correction of incomplete or inaccurate information.
• Right to erasure: The right to request deletion of your personal information in certain circumstances. However, this right may be limited where legal or regulatory obligations apply.
• Right to restrict processing: The right to request that the processing of your information be restricted in certain circumstances.
• Right to object: The right to object to the use of your information for marketing purposes.
• Right to data portability: The right to receive your information in a structured, commonly used, and machine-readable format.

To exercise these rights, contact us at [email protected] or let our support team know via live chat.

go888 is a 21+ platform. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is conducted at the time of registration.

If it comes to our attention that information from a minor has been collected, we will delete it immediately and close the associated account. If you believe a minor has created an account on our platform, please contact us at [email protected].

go888 reserves the right to change or update this Privacy Policy as needed. In the event of any significant change, we will notify you in the following ways:

• The updated date will be published on this page.
• Where necessary, a notification will be sent to your registered email.
• Continuing to use the service will be considered acceptance of the revised Policy.

We recommend that you review this Policy regularly so that you remain informed about the protection of your information.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact go888:

• Email: [email protected]
• Live Chat: 24/7 live chat is available on our website
• Language support: Assistance is available in both Bengali and English

We will endeavour to respond as quickly as possible after receiving your message. go888 respects your privacy rights and takes all complaints seriously.

go888 is committed to protecting your personal information. Our fair play and SSL encryption policy keeps your gaming experience safe and enjoyable.

To learn more, please read our Terms & Conditions and Responsible Gaming pages.